Privacy Policy

Last updated: January 13, 2025

Our Privacy Commitment

We DO NOT sell your personal information. Ever.

We DO NOT share your data with advertisers.

We DO NOT use your data for third-party marketing.

Your data is used solely to provide and improve our services. We believe your privacy is a fundamental right, not a commodity to be traded.

Introduction

Klose ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web service (collectively, the "Service").

By using Klose, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

We collect information that you provide directly and information collected automatically:

Account Information

Name and email address

Profile photo (optional)

Phone number (for SMS features)

Business/organization name

Connected Services

Instagram and Facebook account data (via Meta API)

Google Calendar data (for booking features)

SMS/iMessage data (via Linq integration)

Business Data

Customer/contact information you import or create

Messages and conversations

Bookings and appointments

Pipeline and sales data

Payment and deposit records

Usage Data

Device information and identifiers

App usage patterns and feature interactions

Error logs and crash reports

How We Use Your Information

We use your information exclusively to provide and improve our Service:

To create and manage your account

To provide CRM and messaging features

To sync with your connected social media accounts

To enable AI-powered response generation

To process bookings and calendar integrations

To send service-related notifications

To process payments and subscriptions

To provide customer support

To detect and prevent fraud or abuse

To improve and develop new features

What We DO NOT Do

We want to be crystal clear about what we will NEVER do with your data:

Sell your personal information to third parties

Share your data with advertisers or data brokers

Use your data for targeted advertising

Train AI models on your private conversations without consent

Access your data without a legitimate business purpose

Store payment card details on our servers

Information Sharing

We only share your information in the following limited circumstances:

Service Providers

We work with trusted service providers who help us operate our Service:

Supabase (database and authentication)

OpenAI/Anthropic (AI response generation)

Stripe (payment processing)

Meta (Instagram/Facebook integration)

Google (Calendar integration)

Apple/Expo (push notifications)

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of our users.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

Data Security

We implement industry-standard security measures to protect your data:

End-to-end encryption for data in transit (TLS/SSL)

Encryption at rest for stored data

Row-level security policies in our database

Regular security audits and updates

Secure authentication with session management

Access controls and employee data handling policies

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide our Service. When you delete your account:

Your personal data is deleted within 30 days

Aggregated, anonymized data may be retained for analytics

Backup copies are purged within 90 days

Legal hold data may be retained as required by law

Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of your personal data

Correction: Update or correct inaccurate data

Deletion: Request deletion of your account and data

Export: Download your data in a portable format

Withdraw Consent: Disconnect integrations at any time

Opt-Out: Unsubscribe from non-essential communications

To exercise these rights, contact us at privacy@kloser.app or through the app settings.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected

Right to know if personal information is sold or disclosed

Right to opt-out of the sale of personal information

Right to non-discrimination for exercising your rights

We do not sell personal information. No opt-out is necessary.

International Users (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

Right to access, rectify, or erase your data

Right to restrict or object to processing

Right to data portability

Right to withdraw consent at any time

Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes: performance of a contract, legitimate business interests, compliance with legal obligations, and your consent.

Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the new policy on this page

Updating the "Last updated" date

Sending you an in-app or email notification

We encourage you to review this policy periodically. Your continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@kloser.app

In-App: Settings → Help & Support

We aim to respond to all privacy inquiries within 30 days.